Privacy Policy

Liquidity Labs (“we”, “us”, “our”) operates the trading signal platform at liquiditylabs.com.au. We are committed to protecting your personal information in accordance with the Australian Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

We collect information you provide directly:

• Account registration: email address
• Payment: provider references, amounts, currency and entitlement records; card details are handled by the payment provider
• MT5 brokerage account identifiers (for license binding)
• Trading activity: signal delivery, order reports and EA connection events

We also collect usage data automatically: IP addresses, browser type, and service interaction logs for security and performance monitoring.

• Provide and maintain the Service (signal delivery, license validation)
• Process payments, manage access and send account notifications
• Send transactional emails (welcome, subscription changes)
• Detect and prevent fraud or unauthorized access
• Monitor reliability and improve the service; analytics configuration is subject to privacy review

We do not sell your personal information to third parties.

We share personal data only with:

• Payment providers — Stripe and historical Square integrations
• Email and signal platforms — Resend or configured SMTP, Telegram and Discord for connected accounts
• Cloud infrastructure providers — secure hosting and data storage
• Analysis providers — trade brief support where required, with limited data exposure

The provider register, processing locations and contractual protections must be verified before launch. We also disclose information where required by law.

Account, financial, trading and support records have different retention needs. A reviewed retention schedule and deletion process remain pre-launch requirements; fixed automatic deletion periods have not been verified. Use Account and support to request access, correction or deletion. Some records may need to be retained for legal or accounting obligations.

Public connections use TLS. Account secrets are hashed or encrypted as appropriate, and database access is restricted to dedicated service roles on private application networks. No system is 100% secure — please notify us immediately at security@liquiditylabs.com.au if you discover a vulnerability.

Session cookies maintain authentication. Optional analytics must remain disabled until their configuration, notice and consent requirements have been reviewed. Disabling session cookies prevents login.

Under the Australian Privacy Act, you have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate data
• Request deletion of your data (where no legal obligation requires retention)
• Complain to the Office of the Australian Information Commissioner (OAIC)

Download an account copy at /account; its coverage and omissions are listed in the file. For additional records, correction or deletion, save a Privacy support request there or email privacy@liquiditylabs.com.au.

Some providers may process data outside Australia. The provider register and relevant countries must be confirmed and disclosed before launch; the technical review does not establish legal clearance for those transfers.

We may update this policy from time to time. We will notify you of material changes by email at least 14 days before they take effect. Continued use of the Service constitutes acceptance of the revised policy.

Privacy questions or complaints: privacy@liquiditylabs.com.au
General support: support@liquiditylabs.com.au