Refund Policy

This policy explains refund requests for our digital services. Access follows verified payment; channel linking and MT5 setup are separate steps. Statutory rights remain unaffected.

Monthly and annual renewal may be cancelled at any time via the billing portal — your access continues until the end of the current billing period. Change-of-mind partial-period refunds require review; statutory rights remain unaffected on monthly plans once the period has begun.

If you are unsatisfied within the first 7 days of your initial subscription (not renewals), you may request a full refund by emailing support@liquiditylabs.com.au with your account email and reason. Refunds under this window are granted at our discretion but generally approved for genuine first-time subscribers.

Lifetime is a one-time plan offered by enquiry. Its scope and refund terms require review before purchase; statutory rights remain unaffected. Before purchasing, confirm that you have read the feature description, risk disclaimer, and understand the product. We strongly recommend trialling a monthly plan first.

The following do not by themselves establish a change-of-mind refund entitlement; statutory rights remain unaffected:

• Subscription renewals outside the initial-subscription request window, subject to statutory rights
• Trading losses — signals are not guaranteed to be profitable
• Inability to use the EA due to your broker's restrictions
• Accounts found to have violated our Terms of Service

Email support@liquiditylabs.com.au with:

• Subject: “Refund Request — [your email]”
• Your account email address
• Date of purchase
• Reason for request

You can also save a refund request at /account and read its status there. Response hours must be confirmed before launch. Approved refunds are processed through the original payment provider; the provider determines when funds reach your account.

Questions? support@liquiditylabs.com.au