Refund Policy

Effective: 25 October 2026

Overview

This policy explains refunds for the Liquidity Labs Education membership. Education is general information and education only. It doesn't include trade signals, trade recommendations or automated execution.

Your rights under the Australian Consumer Law aren't affected by this policy. If a service has a major problem, or isn't provided with due care and skill, you may be entitled to a remedy whatever this policy says.

How payment works

Education costs A$70 for 30 days of access, paid through Square. It doesn't renew automatically. Each 30-day period is a separate payment. To stop, simply don't pay the next period's link, and your access ends 3 days after the current period does. If you pay within those 3 days, your next 30 days run from the original end date. We never charge your card again without you paying a new link.

Your first-month refund (7 days)

If Education isn't right for you, you can ask for a full refund of your first payment within 7 days of that payment.

• It covers your first 30-day period only, not later periods.
• Each member can use it once. If you leave and later rejoin, the 7-day refund doesn't apply again.
• When the refund is processed, your Education access and Discord role are removed.

After the first 7 days

You can stop at any time by not paying the next period's link. We don't refund part of a 30-day period once it has started, unless the Australian Consumer Law requires us to.

What doesn't qualify for a refund

These don't, on their own, give a change-of-mind refund (your Australian Consumer Law rights still apply):

• Trading losses. Education is general information, and every trading decision you make is your own.
• Requests made more than 7 days after your first payment, or for any later 30-day period.
• A second first-month refund after rejoining.
• Access removed because you broke our Terms of Service or community rules.

How to ask for a refund

Email admin@liquiditylabs.com.au from the email address you used to join, with the subject "Refund request" and the date you paid. You don't need to give a reason, though it helps us improve.

Support hours are Monday to Friday, 9:00 to 17:00 Sydney time. We reply within 1 business day, and there's no weekend support. A request sent within your 7 days still counts if we reply after the 7 days end.

Approved refunds go back to your original payment method through Square. Square and your bank decide how long the money takes to reach you, usually a few business days.

Existing members on earlier plans

Monthly, Annual, Lifetime and Signals plans are closed to new members. If you joined on one of those plans, the refund terms you agreed to when you paid still apply, along with your Australian Consumer Law rights. Email admin@liquiditylabs.com.au if you have a question about your plan.

Contact

Questions about this policy: admin@liquiditylabs.com.au